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Returns & guarantees

Buy with confidence.

Every work is authenticated and ships insured for its full value. If something isn't right, here is exactly what happens.

  • Final saleno change-of-mind returns
  • 1 yearauthenticity guarantee
  • Full valueinsurance on every shipment
  • 48 hoursto report transit damage

All sales are final

We don't accept returns or exchanges because you changed your mind. The only returns we accept are for works that arrive damaged. Please ask us anything you need to know before you buy.

Every work ships insured for its full value, and carries our 1-year authenticity guarantee.

How to make a claim

  1. Reply to your order email

    Within 48 hours of delivery if a work arrives damaged, or within 1 year for an authenticity claim. Include photos, or the written determination.

  2. We review your claim

    We confirm the details and reply with next steps. Please don't send anything back before we've replied.

  3. We arrange the return

    Pack the work in its original packaging with its Certificate of Authenticity. We cover the cost of insured return shipping.

  4. We refund you in full

    Including what you paid for shipping, within 10 business days of approving your claim.

Damaged items

Every shipment is insured for its full value, so damage in transit is covered. Please inspect your order when it arrives, and reply to your order email within 48 hours of delivery if the work is damaged.

Include photos of the work, the packaging and the shipping label, and keep all of the packaging — the insurance claim depends on it. We cover the return shipping and refund you in full, including what you paid for shipping.

1-year authenticity guarantee

Every work comes with a Certificate of Authenticity. If a work is shown not to be authentic within 1 year of delivery, we refund the full purchase price, including shipping, and cover the cost of returning it.

Shown not to be authentic means a written determination from the artist, the artist's studio, foundation or estate, or a recognised authentication authority for that artist. Reply to your order email to start a claim, and we'll arrange for the work to come back with its certificate and a copy of the determination.

This guarantee applies to every work we sell.

Refunds

Refunds go back to your original payment method within 10 business days of us approving your claim. Your bank or card issuer may take a few extra days to post it.

If more than 15 business days have passed since we approved your claim and you haven't seen the refund, reply to your order email.

Your legal rights

If you are in the European Union or the United Kingdom, you have a statutory right to cancel your order within 14 days of delivery without giving a reason, even though our sales are otherwise final. Nothing in this policy limits any rights you have under the consumer law where you live.

Common questions

Can I return a work if I change my mind?

No — all sales are final, and the only returns we accept are for works that arrive damaged. Please ask us any questions before you buy. If you are in the EU or UK, your statutory 14-day right to cancel still applies.

What is covered if something goes wrong?

Works damaged in transit, and any work shown not to be authentic within 1 year of delivery. In both cases we refund you in full, including shipping.

Who pays to send a damaged work back?

We do. We cover the cost of insured return shipping for every approved claim.

I'm outside the US. Am I still covered?

Yes. Damage cover and the authenticity guarantee apply wherever we ship.

How can I ask about a work before buying?

Send us a message through our contact page and we'll answer before you commit.

Still have a question?

Ask us before you buy. We would rather answer it now than after.

Send us a message